The telecoms industry is as always moving at a fast pace, but even more so in the past year. The new way of working with disparate teams connecting through MS Teams, Webex and Zoom, is changing and challenging this industry. As identified by PortaOne1 to survive, Telcos need a platform that has a well-developed ecosystem around it.
When was the last time you upgraded your phone system? 7 years ago? 10 years ago? Or was it so long ago you’re not quite sure? Your aging phone system may be costing more than you think. Not only do you have higher resource costs, higher maintenance and infrastructure costs – you also have outdated features, limited mobility capabilities, and fragmented applications and tools.
These days, companies are demanding more from their communication systems. At the same time, budgets are decreasing and the gap is widening between what employees need to be more productive—and what companies can provide. The trick is to find communication technologies that make the most of your finances while improving employee productivity.
Enterprises have long endured the headaches involved with managing different levels of access for a multitude of users’ devices, from simple web browser based interfaces, all the way to remote desktop and mobile application support. Supporting all these devices can be complicated and time consuming, often revolving around different security profiling for users based around device type, and often restricting access instead of enabling it.
Microsoft entered the unified communications market back in 2005 with Live Communications Server – a platform that many IT professionals looked at with interest but, at the time, stuck with dedicated and ‘tried and trusted’ telephony platforms from industry leading vendors. Indeed LCS 2005 lacked the majority of functions that users enjoyed in these industry leading platforms and therefore it was not widely adopted, but formed a ‘marker in the sand’ for the kind of desktop application users were demanding, giving unified presence and instant messaging.